FAQ

Our goal is to always provide quality products and service. You’ll find answers to commonly asked questions below. If you don't find the answer to your question, feel free to get in touch.

Shipping

We stock what we sell in an effort to avoid any delays in your order being shipped to you. If there's going to be a delay in dispatching your order for whatever reason we will contact you.

All orders are shipped from the United Kingdom by Royal Mail and are processed Monday through Friday (excluding holidays).

Shipping costs can be calculated in the cart before checkout by entering your address details. Please be aware that our shipping costs do not include any additional taxes, duties or other charges you may incur for shipments destined outside of the United Kingdom.

Payments

We accept all major credit cards via our secure payment partners.

Sales Tax

We are required to charge VAT to all of our customers within the European Union. Customers outside the EU will not be charged any sales tax. Once your address details have been provided the appropriate taxes will be shown in your cart.

VAT #: 138949365

Returns

Please see our returns procedure here.